qqee Privacy Policy

This Privacy Policy ("Policy") sets out our commitment regarding the collection, processing, storage and protection of personal information of users of the qqee platform and its associated services ("Services"). This Policy applies to the qqeecasino.cam website and our Android and iOS applications.

By using qqee's Services, you are considered to have consented to the collection and processing of information as described in this Policy. Please read our Terms and Conditions for details on the terms governing your use of the Services. This Policy may change from time to time — if it does, we will post a notice on the platform.

This Policy applies only to qqee's own platform. qqee is not responsible for the privacy practices of third-party websites or services.

qqee collects user information at various stages. The types of information collected are described in detail below:

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (as per National ID card)
• Date of birth (for age verification — the service is for ages 21+ only)
• Mobile number
• Email address
• Preferred username

2.2 Identity Verification Documents (KYC)

When withdrawing above a certain amount or when account verification is required, we may request a copy of your National ID card (NID) or passport and a proof of address document. These documents are stored solely for identity verification and fraud prevention purposes.

2.3 Financial Information

For deposits and withdrawals, we store your mobile banking number (bKash, Nagad, Rocket, Upay) and transaction history. We do not store card numbers or bank account numbers.

2.4 Usage and Technical Information

Information automatically collected while using the Services includes:

• IP address and device type
• Browser and operating system version
• Pages visited and session duration
• Game play history and bet amounts
• Cookie and local storage data

2.5 Communication Information

If you contact support via live chat or email, a record of that conversation is stored for service quality improvement and dispute resolution purposes.

Collected information is used only for the purposes listed below:

• Creating, managing and verifying accounts
• Processing deposits and withdrawals
• Detecting and preventing fraud, money laundering and unauthorised access
• Managing responsible gaming tools — such as spending limits and self-exclusion
• Providing applicable bonuses and promotional offers
• Maintaining customer support services
• Fulfilling legal obligations
• Analysing and improving platform performance

We do not sell any personal information to third parties for marketing purposes without your consent.

qqee works with trusted third parties to provide certain services. Limited information may be shared in these cases:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket and Upay is sent to the relevant payment service provider. This information is used solely for transaction verification.

4.2 Game Software Providers

Game session data may be shared with our software partners — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — to ensure games operate correctly.

4.3 Fraud Prevention and Security Services

Specialised security services are used to protect accounts and prevent cyber fraud, and certain technical data may be transmitted to them.

4.4 Legal Requirements

Upon receiving a court order or lawful government directive, we may be legally required to disclose information. In such cases, only the minimum necessary information will be provided.

qqee uses industry-standard technical measures to protect your personal information. Our security measures include:

• SSL/TLS encryption technology for all data transmission
• Strong encryption algorithms for storing sensitive data
• One-way hashing for password storage
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular security audits and vulnerability testing
• Access to sensitive data restricted to authorised staff only

However, no technical security measure on the internet is 100% impenetrable. Should a security breach occur, we will notify you as quickly as possible.

The qqee platform uses cookies and similar technologies. These are mainly of three types:

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification and the basic operation of the platform. They cannot be disabled, as doing so would prevent the service from functioning correctly.

6.2 Analytical Cookies

These cookies are used to understand which parts of the platform are used most and where users encounter difficulties. This information is analysed in aggregate form and no individual is identified.

6.3 Preference Cookies

These cookies are used to remember language preferences, theme settings and other personalised settings, so you do not have to set them up again each time you log in.

Cookies can be managed through your browser settings, but disabling certain cookies may prevent you from using some features of the service.

qqee stores your information only for as long as necessary:

• All account information is retained while the account is active
• Financial transaction records may be retained for up to five years after account closure due to legal obligations
• KYC documents are kept for a set period after account closure
• Technical logs are generally deleted within 90 days
• Support conversation records may be retained for up to two years

As a qqee user, you have the following rights regarding your own information:

8.1 Right to Access

You can contact us via live chat or email to find out what information we hold about you. After verifying your identity, we will provide details of the information held.

8.2 Right to Correction

If any information in your account is incorrect, you can request a correction. Changes to identity verification information may require additional documentation.

8.3 Right to Deletion

After closing your account, you can request that your personal information be deleted. However, certain information may need to be retained for a set period due to legal obligations.

8.4 Responsible Gaming Protections

If you are experiencing problems related to gaming, you can use the self-exclusion, deposit limit and account closure features on the Responsible Gaming page. This information is kept completely confidential.

All qqee services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors. Age is verified at registration and individuals under 21 are not permitted to create an account.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the information. If you suspect this has occurred, please notify our support team right away.

qqee may review and update this Privacy Policy from time to time. When significant changes are made:

• A notice will be displayed on the platform
• A brief notification may be sent to your registered email
• The "Last Updated" date at the top of the page will change

Continuing to use the service after changes have been made will be considered acceptance of the new policy. To learn more about our service rules, visit the About Us page.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us. Our support team is available 24 hours a day, seven days a week in Bengali and English.